At a glance:
- Billing is ongoing until you cancel. Cancellations can be done by logging in to your account and clicking on “My Account”.
- Misleading information supplied at signup may result in your membership cancellation.
- Only one device per account can be logged into the membership area at one given time.
- Discount codes may only be used ONCE per user. Any attempt to abuse discount code usage, or share codes with non-eligible users may result account suspension.
- Unlimited Group Memberships begin with a default of 99 additional users. Contact firstname.lastname@example.org if more licences are are required.
- For all Group Memberships: logins can be provided to staff, volunteers and foster carers associated with the shelter/ charitable organisation, but cannot be passed to another charitable organisation or businesses
- All videos remain the property of Underdog Training. Videos cannot be downloaded, sold, distributed, or played for public use.
Terms such as “We”, “Underdog Training” “Underdog”, “us”, “our” and “our service” refer to Underdog Training & Behaviour Consulting and its respective products and services. References to “you” “your” “customer” “client” and the like, refer to you, and your agents. These Terms and Conditions can change at any time. It is important that you check back here regularly. Your continued use of this website and our services implies acceptance of any subsequent revisions.
Underdog Training provides a subscription service that allows our members to access dog training videos (“Underdog content”, “Unerdog Daily Dog Library”, “Daily Dog Library”, “Daily Dog”) streamed over the internet to compatible devices.
1.1. Your Underdog Training membership will continue until terminated. To use the Underdog Training service you must have Internet access and a compatible device, and provide us with one valid Payment Method. “Payment Method” means a current, valid, accepted method of payment, as may be updated from time to time, and which may include payment through your account with a third party. Unless you cancel your membership before your billing date, you authorise us to charge the membership fee for the next billing cycle to your Payment Method (see “Cancellation” below).
2. Group Membership and Sponsored Users
2.1. Group Memberships – 5 Users: The main account used to sign up will be supplied with a code for 4 additional members (sponsored users) to register without paying. If the main account is cancelled, this will result in the immediate cancellation of any sponsored user accounts.
2.2. Group Memberships – Unlimited Users: The main account used to sign up will be supplied with a code for a default amount of 99 additional members (sponsored users) to register without paying. If additional sponsored users are required, please contact email@example.com. If the main account is cancelled, this will result in the immediate cancellation of any sponsored user accounts.
2.3 All Group Memberships: logins can be provided to staff, volunteers and foster carers associated with the shelter/ charitable organisation, but cannot be passed to another charitable organisation or businesses.
3. Charities and Businesses
3.1. Charity and Business Group Memberships: Only verified business, charities or animal shelters are eligible to sign up for the Charity Group Membership Plans. Any deceptive information supplied at signup will result in the immediate termination of the account, and a subsequent ban of the offending user.
4. Free Trial Memberships
4.1. Free Trial Memberships:
Only customers who have used Underdog Training for face-to-face services are eligible for a free 30-day individual membership trial. A code for this trial membership will be provided by an Underdog representative. This code may only be used once per person
. We may use information such as device ID, IP addresses, names, addresses, or usernames, to determine if this code has been used by deceptive means (ie. same person registering with a different email address). Free trial abuse may result in an immediate cancellation and subsequent cancellations of offending accounts.
4.2 At the end of the trial period, the customer may choose to continue with either ongoing monthly or annual subscriptions.
5. Underdog Training Service
5.1. The Underdog Training service and any content viewed through the service are for your personal and non-commercial use only and may not be shared with individuals beyond your household. During your Underdog Training membership we grant you a limited, non-exclusive, non-transferable right to access the Underdog Training service and view Underdog Training content. Except for the foregoing, no right, title or interest shall be transferred to you. You agree not to use the service for public performances.
5.2. The Underdog Training service, including the content library, is regularly updated. In addition, we continually test various aspects of our service, including our website, user interfaces, promotional features and availability of Underdog Training content.
5.4. The quality of the display of the Underdog Training content may vary from device to device, and may be affected by a variety of factors, such as your location, the bandwidth available through and/or speed of your Internet connection. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges. The time it takes to begin watching Underdog Training content will vary based on a number of factors, including your location, available bandwidth at the time, the content you have selected and the configuration of your device.
5.5. Underdog Training software is developed by, or for, Underdog Training and is designed to enable viewing of Underdog Training content through Underdog Training ready devices. This software may vary by device and medium, and functionalities and features may also differ between devices. You acknowledge that the use of the service may require third party software that is subject to third party licenses. You agree that you may automatically receive updated versions of the Underdog Training and related third-party software.
6. Passwords and Account Access.
6.1 The member who created the Underdog Training account and whose Payment Method is charged (the “Account Owner”) has access and control over the Underdog Training account and the Underdog Training ready devices that are used to access our service and is responsible for any activity that occurs through the Underdog Training account. To maintain control over the account and to prevent anyone from accessing the account (which would include information on viewing history for the account), the Account Owner should maintain control over the Underdog Training ready devices that are used to access the service and not reveal the password or details of the Payment Method associated with the account to anyone. You are responsible for updating and maintaining the accuracy of the information you provide to us relating to your account. We can terminate your account or place your account on hold in order to protect you, Underdog Training or our partners from identity theft or other fraudulent activity.
7. Warranties and Limitations on Liability.
7.1 The Underdog Training service is provided “as is” and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us. These terms will not limit any non-waivable warranties or consumer protection rights that you may be entitled to under the laws of your country of residence.
8. Class Action Waiver.
8.1 WHERE PERMITTED UNDER THE APPLICABLE LAW, YOU AND UNDERDOG TRAINING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, where permitted under the applicable law, unless both you and Underdog Training agree otherwise, the court may not consolidate more than one person’s claims with your claims, and may not otherwise preside over any form of a representative or class proceeding.
9.2. Unsolicited Materials. Underdog Training does not accept unsolicited materials or ideas for Underdog Training content and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Underdog Training.
9.5. Electronic Communications. We will send you information relating to your account (e.g. payment authorisations, invoices, changes in password or Payment Method, confirmation messages, notices) in electronic form only, for example via emails to your email address provided during registration.
Last Updated: June 25, 2020